Contact Us
If you have any questions, our team is here to help.
Our customer care hours are:
Monday–Friday: 6am–5pm PST
Saturday–Sunday: 7am–3pm PST
FREQUENTLY ASKED QUESTIONS
We offer worldwide shipping. Orders are typically processed within 1–2 business days. Delivery times vary by region, but most customers receive their packages within 5–12 business days. You’ll receive a tracking number as soon as your order ships.
Yes. All our jewelry is crafted with premium materials such as 14k/18k gold plating, sterling silver, and high-quality gemstones. Each piece undergoes strict quality inspection to ensure durability and brilliance.
Absolutely. If your item isn’t perfect, you may request a return or exchange within 14 days of receiving your order. Items must be unworn and in original condition. Our support team is always here to assist you through the process.
We sincerely apologize for any inconvenience. Please contact us within 48 hours of receiving your parcel, and we will immediately arrange a replacement or a full refund. Your satisfaction is our top priority.
You can reach us anytime via email or through the form on this page. Our support specialists usually respond within 12–24 hours. For faster assistance, please include your order number and any relevant details.
CONTACT US FOR ANY QUESTIONS
Your experience is our priority. Our customer care team is dedicated to delivering thoughtful guidance and exceptional service, with a commitment to addressing every inquiry with patience, professionalism, and genuine care.